Frequently Asked Questions
Your Questions, Answered.
What exactly does Shelter Co. do?
We have two divisions at Shelter Co. Event Rentals and Event Production. We can rent you tents and furnishings or plan your entire event.
Where are you located and what is your service area?
We are headquartered in Northern California but service the entire US from this location. We have a $3K to 10K rental minimum (pending location) for in-state rentals and a $50K rental minimum anywhere outside of California.
I don’t see your pricing online, where can I find it?
Our inventory and quantities are constantly changing so please shoot us an email at for a complete pricing list.
Do you sell your tents?
Yes, we sell through our sister brand The Get Out. Click shop in our menu or visit www.thegetout.shop for a full line of tents and outdoor accessories.
I love your lounge furniture but don’t need any tents. Can I rent furniture a la carte?
Of course! We have an extensive inventory of furnishings and accessories that can be rented a la carte. Our entire a la carte inventory is designed to work both indoors and out.
What do your rental rates include?
All of our rates are a flat fee for a 1-3 day rental.
How do you charge for delivery?
The delivery fee is dependent on the size of your order and location. Once we have this information we can provide you with a flat rate that includes all set up and break down. There are no additional fees.
I don’t have a location, will you help me find one?
We are happy to provide property recommendations for events of all sizes and budgets, and have a comprehensive list of venues based on our past partnerships. When we are hired for full production we also offer customized location scouting.
Do you provide the restrooms and/or showers for us if the venue does not?
We only manage the restroom and shower rentals when we are hired for full production of an event. We are always happy to share recommendations of our preferred suppliers in your area.
How many people can sleep in each tent?
Our Classic Bell sleeping tents can be set up with one or two beds for a maximum of four people.
Our Lite Bell sleeping tents can be set up with one bed or two folding beds for a maximum of two people.
Our A-Frame sleeping tents can be set up with one folding bed for one person.
We also offer additional folding beds to maximize occupants. You may also choose to rent our tents unfurnished and allow your guests to sleep camp style; this option sleeps two to six adults comfortably depending on which tent.
How do you work with large groups who want their guests to pay for their tents individually?
We take a deposit from the hosts to hold the tents, then accept individual reservations just like a hotel. Your guests call us directly to book their tent. We can also set up a password protected, custom booking page for your guests to pay for and reserve their tent online. Once all tents are booked, the deposit is returned. The hosts may determine the tent rate for their event.
Do you have a list of things we/our guests should bring when camping?
When we produce an event, we provide a customized document for your guests outlining everything they should pack and include a description of what’s included in the tents.
How much space does each tent need?
The Classic Bell sleeping tent is 16’ in diameter, the Lite Bell sleeping tent is 13’ in diameter, and the A-Frame sleeping tent is 7.5×7.5’. We suggest 20×20’ (Classic), 18×18’ (Lite) and 10×10’ (A-Frame) of flat space per sleeping tent to accommodate the stakes and guy lines for the tent.
How many tents do you have in your inventory?
We have 300 tents…and counting! We can expand as necessary for events with larger rentals.
Does your installation process do any damage to the grounds?
Our stakes range from 6”-8”. If there are concerns about water or power lines, we ask that the venue flag any lines and let us know in advance. Tents can be set up for up to a week without any permanent damage to grounds.
Can you set up on hard grounds like cement, or indoors?
Since the tents require staking, cement blocks or water barrels are required when staking indoors or on a hard surface. We can also build wood platforms to stake into which we recommend for more permanent set ups.
Do you have someone who will stay onsite throughout our event in case anything comes up?
We offer a Camping Staff service for special events. Camping Staff will stay onsite for the duration of the event to tend to assist in any camping-related needs. If we produce your event, a minimum of two producers will be dedicated to your event.
Can I will call or ship a rental order?
We do not offer will-call pick ups or shipped rental orders on any furniture items. We do this so that we can control the quality of inventory and ensure proper installation. We do, however, offer our pillows and poufs for will-call pick up without a rental minimum.
Will I be too warm/cold in my tent?
We recommend our Classic Bell tents if cooler temperatures are a concern. The heavy canvas allows for heat to be easily retained, and the ventilation windows allow for air flow in the tent. Our furnished tents come with heavy down comforters and Pendleton wool blankets, which have kept guests cozy in below freezing temperatures. As a California based company we do not recommend using heaters in the tents due to fire danger.
Are your tents waterproof/mold proof/flame resistant?
Each tent is constructed to meet or exceed NFPA 101 and CPAI 84 standards for flame resistance and have been treated to be mold and water resistant.
What types of events do you plan?
We plan weddings, corporate retreats, off sites, and social parties. We also offer turnkey camping production services for music festivals. We even do custom builds. Basically if you can dream it up, we can help you make it a reality!
I already have a planner. Can we still work together?
We love working with planners and can act as just a rental company or provide partial production services for the camping component of your event.
How many events do you produce a year?
We do not take on more than 10 full production events in a calendar year to provide the highest level of service to our clients.
Does your planning fee include rentals?
No. We charge a flat pre-production fee and all other event expenses are separate and paid directly by the client.
Can you provide every single thing I need for my event?
Yes. We subcontract any goods and services that are not directly provided through Shelter Co. which is paid directly by the client. We do not mark up any invoices, but a small management fee may be applied.
Why hire Shelter Co.?
Our production team has a combined 30+ years of event planning experience. We are the only event planning company in California that specializes in high end off-the-grid events. We understand what it takes to host a successful event with the additional variables that come with non-traditional venues and overnight guests. On top of all the elements that go into hosting a normal event, our team builds an outdoor hotel and entire event venue from the ground up. We love what we do and it shows!
